“Valeria did an excellent job helping me find and buy my first home. She was very patient with me and never pressured me into buying the first home I saw. Valeria took the time to sit down and explain everything in detail. She made sure she stood by my side until I found what I was looking for. Valeria has a nice personality and is very professional at what she does. It was such a pleasure to work with her and I will definitely recommend her to others.”

– Effie White, buyer, Sylvan

Customer QUALITY Survey

Name:
Agent:
Property Address:
I am a:	Buyer Seller

How would you rate us? For each item identified below, check the number that best fits your judgement of its quality according to the scale to the right.	P o o r		A v e r a g e		E x c e l l e n t
Rate your agent:	1	2	3	4	5
Level of service:
Communication skills:
Knowledge:
Listening skills:
Availability (responds to phone calls/emails):
Enthusiasm:
Professionalism:
Easy to work with:
Source of information:
Rate the office (if you visited):	1	2	3	4	5
Atmosphere:
Friendliness of office staff:
	1	2	3	4	5
Your overall experience?

	YES	NO
Would you use your agent's services in another transaction?
Would you refer your family or friends to this agent?
May your agent use you as a reference?
May we share your comments with other buyers or sellers?
Who do you know that is buying or selling?
Please list their names and phone numbers below:
Name: Phone:
Name: Phone:
Name: Phone:
Comments / Suggestions:

Customer QUALITY Survey

How would you rate us?